Privacy Policy

protecting your personal information

Information We Collect

When you use our website or place an order, we may collect:

  • Your name, phone number, email address, and delivery address.
  • Your order details, purchase history, returns, and exchanges.
  • Information you provide when contacting customer service.
  • Device information, IP address, browser type, and website activity.
  • Marketing preferences and interactions with our advertisements.

Payment information is securely processed by our payment service providers. Remond does not directly store your complete bank card details.
How We Use Your Information

We may use your information to:

  • Process, confirm, and deliver your orders.
  • Provide order updates and customer support.
  • Process returns, exchanges, refunds, and warranty requests.
  • Manage your Remond account.
  • Improve our website, products, and shopping experience.
  • Prevent fraud and protect the security of our website.
  • Send offers, product updates, and marketing communications when permitted.
  • Meet our legal and regulatory obligations.
How We Share Your Information

We only share personal information when necessary to operate our business and provide our services.

Your information may be shared with:

  • Shopify, which hosts and operates our online store.
  • Shipping and delivery companies.
  • Payment processors and financial service providers.
  • Customer service and order-management providers.
  • Analytics, advertising, and marketing platforms.
  • Government or legal authorities when required by law.

These providers may only access the information needed to perform their services.

Remond does not sell your personal information for monetary payment.
Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart working correctly.
  • Remember your preferences.
  • Understand how visitors use our website.
  • Improve website performance.
  • Measure advertising results.
  • Display more relevant marketing content.

You can control or disable cookies through your browser settings. Disabling some cookies may affect certain website features or prevent them from working correctly.
Marketing Communications

With your permission, we may contact you by email, SMS, WhatsApp, or other available channels regarding new products, offers, and updates.

You may stop receiving marketing communications at any time by using the unsubscribe option or contacting our customer service team.

You may still receive essential messages related to your orders, payments, deliveries, or customer service requests.
Data Protection and Retention

We take reasonable administrative and technical measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We retain your information only for as long as necessary to:

  • Complete orders and provide customer service.
  • Maintain business and transaction records.
  • Resolve complaints and disputes.
  • Meet legal, accounting, and regulatory requirements.

No online system is completely secure, but we continually work to protect the information entrusted to us.
Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request the deletion of your information.
  • Withdraw previously provided consent.
  • Object to certain uses of your information.
  • Request information about how your data is used or shared.

Some information may need to be retained where required by law or for legitimate business purposes, such as maintaining order and payment records.

To submit a privacy request, please contact us using the email address provided below. We may need to verify your identity before processing the request.
Third-Party Websites

Our website may contain links to third-party websites or services.

Remond is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing their privacy policies before providing personal information.
Changes to This Policy

We may update this Privacy Policy when our services, business practices, or legal requirements change.

The updated version will be published on this page with a revised “Last updated” date. We encourage you to review this page occasionally.
Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

  • Email: info@remondshades.com